How to Deal with Difficult Customers and Employees

March 21, 2023 – 4:00 pm - 6:00 pm

Do you have an employee or customer that makes you want to wring their neck? Avoid jail and continued frustration by using these simple communication defense tools that will stop their bad behaviors and help you to feel in control. Learn what to do with the bully, the person who points blame on others, and the know-it-all. We will also teach you how to de-escalate angry people. ( restaurant)